Terms & Conditions
Returns & Exchange
Here at OiOi®, we stand behind our products and we take great pride in the quality of the craftsmanship of each and every item we produce. This is why we warrant all of our products against defects in materials and workmanship for a period of 12 months from date of purchase.*
We ask that you return all defective products for our evaluation. This helps us to provide the best quality assurance to our customers. All defective items returned for warranty service will be replaced at our discretion.
*Please Note: This warranty does not cover damages caused by improper care, accidents, normal wear and tear or the natural breakdown of materials (i.e., zipper wear, Velcro wear, etc.)
If an item is damaged or faulty, please notify us by emailing email@example.com with proof of purchase details.
OiOi will gladly replace or exchange any products, at our expense, under the following conditions :
- The goods suffer from a manufacturing defect per our warranty conditions
- If the shipment sent to you is the wrong product.
We will replace or refund any faulty products and pay for the return freight, on receipt and evaluation of the goods. Please include a written documentation as to what is wrong with the goods.
If you want to exchange or return an item for any other reason, you will be required to pay the freight. Goods for exchange must be returned within 3 weeks of invoice/order date in original condition and packaging.
If you receive the incorrect product, please notify us immediately for exchange at our cost. Please return in its original packaging, along with the receipt.
Please contact us by email on firstname.lastname@example.org before returning any product, you will then be advised of the return address.
SALE ITEMS - OiOi does accept returns of SALE items so please choose carefully.
Our beautiful bags have been made from the best quality leathers from around the world. As leather is a natural material, inconsistency of colour and texture is normal and should not be considered a fault. Our leather is designed to fade and soften with time. Light colours are prone to absorbing other dye stuffs they come into contact with, so please take care when wearing light coloured items of clothing with your bag. Light coloured leathers can be prone to absorbing dark coloured clothing materials eg Denim.
Delivery & Freight
We always want you to receive the OiOi bag of your choice. If the item you require is out of stock in your country of purchase, we may be able to offer you the same item shipped from Australia or the UK. Please email email@example.com for a freight charge to your destination.
Postage and Handling Charges
- Standard postage rates apply. We do not offer Express Post.
- Normal Delivery Standards allow 3-7 working days
All pre-order items are processed and paid in full.
Items are sent after the arrival date stated.
Customers will be notified on payment receipt.