We happily accept returns for change of mind for our new season stock within 30 days from date of purchase, with tags still attached.
Please note items purchased on SALE are non refundable or exchangeable.
OiOi take extreme care in ensuring our goods are of the highest quality, so if you find a fault with one of our products we will review the issue as soon as possible and if found faulty, we will replace it for you. If the issue is deemed wear and tear or misuse, the warranty does not apply. OiOi offers a lifetime warranty on manufacturing faults.
Please allow up to 5 business days for us to receive your return.
Return Address:
OiOi
Unit 3, 145 Beach Street, Port Melbourne VIC 3207
Contact us: sales@oioi.com.au
OiOi offer FREE standard shipping for all orders over $150 worldwide.
We offer Free Shipping for order over $60 Australia Wide.
If we receive your order by 10am, it is shipped the same day. Orders received after 10am are shipped the next day except weekends.
All orders are shipped by Australia Post and SENDLE standard rates and tracking is provided. Transit time between all capital cities (except Darwin and in Perth CBD only) and some major centres 3 - 4 business days. Outside metropolitan areas allow up to 1 week (including WA, Northern QLD & NZ).
Please note that currently, due to the Australian bushfires, some delivery areas of SA & NSW are experiencing delays - updates are on the Australia Post website.
International order shipping rates:
$25 FLAT-RATE Globally shipping by Australia Post and SENDLE for orders under $150. Allow up to 7-10 days for delivery. Tracking is provided.
FAQ's
When will my order get dispatched?
All standard shipping orders are dispatched from our warehouse in Melbourne Australia. Orders within Australia are sent with Australia Post and SENDLE for local and international orders.
Deliveries are subject to Victorian Public Holidays.
Your order will be dispatched within 24hours on business days during these times (allow up to 1 week during major sale periods.) All orders placed before Midday AEST (Monday to Friday) will be dispatched from our warehouse on the same day.
If your order is placed on a Saturday or Sunday, it will be dispatched the next working business day for all standard deliveries please allow 2-5 working days once your order has been dispatched from our warehouse.
How do I know my order has been shipped?
You will receive an Order Confirmation email from us once you have placed your order, and another email with tracking information to keep you in the loop once your order has been picked up from our warehouse. This email contains your Australia Post or SENDLE tracking number so you can track the progress of your order through their websites.
International orders
Please note that international orders cannot be delivered to Post Office boxes.
IMPORTANT: International taxes and duties. Please note any additional importation charges, taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient. Your delivery charge does not include such additional charges.
Lifetime warranty on manufacturing faults
OiOi take extreme care in ensuring our goods are of the highest quality, working closely with boutique factories in China who follow strict ethical standards. We're also very proud of the fact that these factories are run by women!
We have complete confidence in the high quality of our designs which is why we offer a lifetime warranty on manufacturing faults.
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