We've been around almost 30 years for a reason. We source high-quality materials designed for everyday life, and in the rare event that there is a manufacturing fault with your OiOi, we offer a 12-month warranty.
How to make a warranty claim
If you notice a fault within the warranty period, please email us at sales@oioi.com.au with:
- Proof of purchase
- A description of the fault
- Photos or a short video showing the issue
- A photo of the care tag with the production number (usually located inside the product)
In some cases, we may ask for the item to be returned so we can take a closer look. If a manufacturing fault is confirmed, we'll send you a prepaid return label and either repair or replace the item.
What's not covered
This warranty doesn't cover:
- Normal wear and tear (scuffs, fading, natural ageing)
- Accidental damage or misuse
- Improper care or storage (e.g. mould, harsh cleaning products)
For tips on keeping your products looking their best, visit our Care Instructions page or get in touch, we're happy to help.
Seconds stock
Products marked as "Seconds" are sold at a reduced price due to known faults or cosmetic imperfections, which are detailed on the product page. These disclosed issues aren't covered under warranty, however, the 12-month warranty still applies to any faults not listed at the time of purchase.