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EOFY SALE ON NOW! Shop selected styles
EOFY SALE ON NOW! Shop selected styles

12 Month Warranty Policy

At OiOi, we stand behind the quality of our products and take great pride in the craftsmanship of every item we produce. That’s why we offer a 12-month warranty from the date of purchase, covering any defects in materials or workmanship.

How to Make a Warranty Claim

If your item has a manufacturer’s fault within the 12-month warranty period, please email sales@oioi.com.au with the following:

  • Proof of purchase

  • Description of the fault

  • Photos or a short video showing the issue

  • A photo of the care tag with the production number (usually located inside the product)

In some cases, we may request the item be returned for evaluation. This helps us maintain our high quality standards.

If your product is deemed to have a manufacturing fault, we will reimburse return postage and either repair or replace the item at our discretion.

What’s Not Covered

This warranty does not cover:

  • Normal wear and tear (e.g. scuffs, fading, natural aging)

  • Damage caused by accidents or misuse

  • Improper care or storage (e.g. mould, harsh cleaning products)

For cleaning and care tips, please refer to our Care Instructions page or get in touch with our team.

SECONDS Stock

Products marked as “SECONDS” are sold at a discount due to known faults or cosmetic imperfections, which are detailed on the product page. These specific issues are not covered under warranty. The 12-month warranty only applies to faults not disclosed prior to purchase.

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