Holiday Closure – Christmas & New Year
Our warehouse will be closed from 22 December to 6 January.
Orders placed after the Christmas delivery cut-off — or during our closure — will be processed once we reopen on 6 January.
Please note delivery timeframes do not include closure periods.
Shipping to Australian Addresses:
We offer Free Standard Shipping Australia Wide for all orders over $195.
Standard Shipping: $15
Express Post: $25
Free pick up is available from our warehouse in Moorabbin, Victoria. Simply select the "Pick Up" option at the checkout and your order will be available to collect within 24 hours on weekdays between 8am-4pm (excluding our Holiday Closure Period).
Here are the estimated shipping times:
Australian Shipping Times
| State |
Standard Post (free on orders over $195) |
Express Post ($25 flat fee) |
| Sydney Metro |
2–3 business days |
1 business day |
| NSW Other |
4–5 business days |
2–3 business days |
| Melbourne Metro |
2–3 business days |
1 business day |
| VIC Other |
3–4 business days |
1–2 business days |
| Canberra |
3–4 business days |
1 business day |
| Brisbane Metro |
2–5 business days |
1 business day |
| QLD Other |
3–13 business days |
2–4 business days |
| Adelaide Metro |
2–3 business days |
1 business day |
| SA Other |
3–5 business days |
2–4 business days |
| Perth Metro |
4–5 business days |
2 business days |
| WA Other |
5–10 business days |
3–6 business days |
| Tasmania Metro |
2–4 business days |
1 business day |
| Tas Other |
3–6 business days |
2–4 business days |
| Darwin & Katherine |
4–6 business days |
3–4 business days |
| NT Other |
7–14 business days |
4–5 business days |
Shipping to the Rest of the World:
We send International Orders via International Express Post. Prices calculated at the checkout.
IMPORTANT: Please note any additional importation charges, taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient. Your delivery charge does not include such additional charges. We do not refund customs or shipping fees if the parcel is returned to us.
If you would like an estimate on the taxes or customs duties for your order, please reach out to us at sales@oioi.com.au
Please find estimated international shipping times on the table below:
International Shipping Times
| Country |
Estimated Delivery Time |
| New Zealand |
2–5 business days |
| United Kingdom |
3–5 business days |
| USA |
3–6 business days |
| Canada |
3–6 business days |
| Hong Kong |
3–6 business days |
| Singapore |
3–6 business days |
| Indonesia |
6–11 business days |
| United Arab Emirates |
7–12 business days |
| Ireland |
6–9 business days |
| Europe |
7–12 business days |
| Other international destinations |
Shipping times vary. Please reach out to sales@oioi.com.au for up-to-date delivery times. |
Packaging
We have sourced our mail packaging from a number of fantastic, local Victorian based suppliers.
- Nappy Bags and Stroller Organisers are packaged in a beautiful OiOi branded cardboard box- sourced from a supplier in Coolaroo, VIC
- Smaller item orders, such as babywear or change mats, are packaged in compostable mailers sourced from a supplier in Moorabbin, VIC.
- We use exclusively OiOi branded eco kraft tape for all orders - sourced from a supplier in Moorabbin, VIC.
- We do not include invoices in your order to minimise paper, however, we do include a thank you card printed on 100% post-consumer recycled paper with toxic-free inks. We work with a fantastic environmentally-friendly printer in Castlemaine, VIC.

Gift Message Service
We offer a free Gift Message Service. Simply include your gift message in the notes section of the Checkout.
We also sell Greeting Cards if you would prefer the gift message to be handwritten on one of these.

Error with an order
Incorrect address
We use an automated system that creates labels in Australia Post using the exact address you have entered into the checkout.
Due to the high volume of orders and our fast processing times, we are unable to change your address after you have checked out so please double check that you have entered the correct details. If you live in a unit or apartment, please ensure that you clearly state your unit/apartment number.
If you have entered the wrong address at the checkout, please contact us at sales@oioi.com.au immediately with the subject title "URGENT-WRONG ADDRESS" and we may be able to change it before your order has been processed by our warehouse team.
If your product has already been posted, we may be able to recall the parcel via Australia Post if it is still in transit and resend it. Please note in this case, any additional postage costs will be charged back to you.
Order edits
Due to the high volume of orders we receive, we are unfortunately unable to edit any orders after they have been processed.
Order edits that we are unable to perform include, but are not limited to, the following:
- Change of address
- Change of product/s, including sizing
- Change of gift message
- Change of shipping method
- Combining multiple orders placed
If you need to exchange a size or colour, you are able to do so per our 30-day change of mind policy.